Fix my iphone boston5/2/2023 ![]() We pride ourselves in keeping our customers happy so if an item is returned to us due to a fault we will try and fix the problem before issuing a refund. Unfortunately, we cannot accept returns if a product has been damaged by yourselves or a change of mind. Please inspect your product upon delivery and contact us immediately if the item is defective, damaged, not as described or if you receive the wrong item so that we can evaluate the issue and make it right promptly. You can always contact us for any return questions at and issues We recommend tracked mail using Royal Mail with compensation up to the value of the device you are returning. Print return label: Please ensure your return has been authorised by Phones From Home before sending. Items sent back to us without first requesting a return will not be accepted. To start a return, you can contact us at If your request is accepted, we’ll send you instructions on how and where to send your return to. To be eligible for a return, your item must be in the same condition that you received it, in its original packaging (if provided) You’ll also need the receipt or proof of purchase. We have a minimum 30 day faulty item return policy, which means you have a minimum of 30 days after receiving your item to request a return if the item becomes faulty due to a manufacturing fault. See individual items for exact warranty time as some devices have up to one year warranty. ![]() Please contact us at if you wish to make a request. If you make a request, we have one month to respond to you. You are not required to pay any charge for exercising your rights. Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances. Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances. Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances. Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. You also have the right to ask us to complete information you think is incomplete. Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. Your right of access - You have the right to ask us for copies of your personal information. Under data protection law, you have rights including: All handsets are checked comprehensively to be cleared of personal details within reason prior to being resold. Should your device be purchased by Phones From Home, it is expected that the seller would complete a factory reset before completing the transaction with the business. Purchases of second hand equipment by Phones From Home The date of the last transaction will count as the first day of maintaining that personal data. We will then dispose your information by securely deleting it from the records. We keep your name, purchase and contact details for 6 years in line with Consumer Contract Regulations. Your information is securely stored on our business hard drive or within the inbox of the website or other social media/contact tools. Handset owners name and contact telephone number may be shared to complete works on the device. ![]() ![]() We may share this information with specific businesses directly related to the transaction, for example if repairs are necessary after purchase, details of the We use the information that you have given us in order to process for all the reasons listed above. (e) We need it to deliver our service to you. You can do this by contacting We have a contractual obligation. You are able to remove your consent at any time. Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: For direct and indirect marketing purposes For management of your statutory rights including maintaining details as to the condition of the purchase made should it be disputed in the future Most of the personal information we process is provided to us directly by you for one of the following reasons: How we get the information and why we have it ![]() Details of the product(s) you have purchased Personal identifiers, contacts and characteristics (for example, name and contact We currently collect and process the following information: ![]()
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